Returns & Refunds Policy

We take great care packing our honey so it reaches you safely sealed, intact and ready to enjoy.

Sometimes, though, parcels have a rougher journey than we'd like.

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Damaged or Leaking Orders

If your order arrives broken, damaged or with honey leaking through the packaging, please contact us as soon as possible.

We may ask for a photo of the damaged jar and packaging, along with your order number, so we can see what happened and arrange a replacement or refund where appropriate.

Please don't return broken glass or a leaking parcel unless we ask you to.

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Change of Mind & Taste Preferences

Because honey is a food product, we don't accept change-of-mind returns.

We also can't offer a refund simply because a particular honey isn't to your taste.

Honey is a natural, seasonal product, and that's part of what makes it special. Colour, flavour, aroma and texture can vary between floral sources, locations and harvests even different batches of the same honey can taste a little different.

Choosing honey can sometimes be an adventure, and we can't promise every jar will become your new favourite.

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Crystallised Honey

Crystallisation is completely natural in raw honey and doesn't mean your honey has gone bad.

Some varieties crystallise faster than others, particularly with changes in temperature, so crystallised honey isn't considered damaged.

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Returned Honey

For food-safety reasons, returned honey cannot be resold.

Where suitable, we'll feed returned honey back to our bees instead, bringing it rather neatly back to where it began.

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Nothing in this policy limits your rights under the Australian Consumer Law.

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Good honey deserves a good journey. If yours didn't quite make it, we'll help sort it out.